Refund policy

Warranty Policy

Thank you for purchasing our product. We stand behind the quality of our products and are committed to providing reliable, long-term customer support. Please review the details of our warranty policy below.

30-Day Return Policy

We offer a 30-day return policy starting from the date of delivery.

  • If you are not satisfied with your purchase, you may request a return within 30 days.

  • The product must be returned in its original condition, including all accessories and original packaging.

  • Proof of purchase is required.

Return Shipping Costs

  • If the return is due to non-quality-related reasons (such as change of mind, incorrect purchase, or personal preference), return shipping costs will be the responsibility of the buyer.

Once the returned item is received and inspected, a refund will be issued in accordance with our return guidelines.

1-Year Limited Warranty

This product is covered by a 1-year limited warranty from the date of purchase.

The warranty covers:

  • Manufacturing defects

  • Hardware malfunctions under normal use

The warranty does not cover:

  • Damage caused by misuse, accidents, or improper installation

  • Unauthorized modifications or repairs

  • Normal wear and tear

During the warranty period, we will repair or replace the defective product at our discretion, free of charge.

Lifetime Customer Support

We provide lifetime after-sales customer support for this product.

Lifetime support includes:

  • Product setup and installation guidance

  • App usage and configuration assistance

  • Firmware updates and basic troubleshooting

  • Ongoing technical consultation throughout the product’s lifespan

Please note: Lifetime customer support does not extend the 1-year limited warranty period and does not include free replacement outside of warranty coverage.

How to Request Support or Warranty Service

To request a return, warranty service, or technical support, please contact our customer support team and provide:

  • Your order number or proof of purchase

  • A description of the issue

  • Photos or videos (if applicable)

Contact Us

If you have any questions regarding this warranty policy or need assistance, please contact us through service@casacamusa.com. 
We are always here to help.